RPA has a few common misconceptions and myths. Being from the field of RPA, I take it up as my responsibility to dismiss a few of them in this article.
Starting with the most wide-spread one —
It puts people out of jobs.
But the truth is far from this. RPA can reduce the amount of redundant work taken up by an individual and increase their accuracy. However, a company still requires human capital to deal with exceptional cases which cannot be handled by a bot. Another benefit under this umbrella can be that if a company have reduced some count of Full-time Equivalents (FTEs), they can then use them in other productive work. Alternately, the company can increase the productive output of an individual.
Another myth I'd like to shed some light on is
"RPA is out of my budget…"
The argument for this falls on the short-sightedness of companies who claim that the RPA implementation is more expensive than hiring a full-time employee to do the same tasks.
A bot also functions in the same way an employee does. However, there are many more advantages to having a robot than an employee. Just consider the savings one gets by deploying a bot against each employee. Instead of a stipend, you pay an annual fee for licensing the bot which performs quicker and more accurately.
Let's now go towards another myth which is also very common,
"RPA is only about cost reduction..."
Primarily, we can claim that RPA reduces costs. However, this is not the only reason companies implement RPA. RPA provides several other benefits such as security. It is common knowledge that when a human works on a task, there is a possibility of a data breach. RPA would not allow any manual interference on the applications which does not allow any security threat.
Another myth about RPA is
RPA can do everything...
It can do everything, but there are a few limitations as well. It can execute across all the various domains and can do all the activities which a human user can also perform. The only criteria for this that the steps of execution of work should be in a fixed rule or even if the rule is changing it should change in a fixed pattern. RPA can deal with the applications installed on the server system. It can deal with Web Based application, Windows-based application, CRM systems or any other applications.
There are few limitations as well of RPA like:
1. It won't be able to scrape contents from Handwritten scanned images.
2. It won't be able to deal with captchas.
3. It cannot replace human critical thinking and decision making.
- Anuj Sinha, Technical Specialist at WarpDrive